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How do I place an order?
A: The easiest way to order from us is through our website. Our website is equipped with a "shopping cart" system that allows you to quickly order the items you select. The shopping cart includes the shipping charges for that one item. If ordering multiple items, please see our shipping chart to save on shipping charges. When can I expect my order after I place an order? A: All orders are shipped within two - fourteen business days after payment is received and funds have cleared our merchant account unless told otherwise. We ship USPS Priority Mail (2 business days) or UPS upon request (2-5 business days). You can always expedite your order with second day air or overnight delivery. The information expressed above does not apply to international mail. During Holidays expect delays from two to four weeks. How do I know you received my internet order? A: After placing an order from our website, you will be sent a confirmation of your order by e-mail. If you do not receive a confirmation within an hour or two of your purchase order please contact us by email. The contact information is under 'contact us' section What happens if you are sold out of an item I am interested in? A: That does not happen with our candles. Candles are made to order. Occasionally the demand for an item is extremely high and outpaces our supply. We do not charge your card for backordered items until they are sent and there are no extra shipping costs. What method of payment can I use when ordering from you ? A: We accept Pay Pal (Visa, Mastercard or Debit Card). Keep in mind we cannot place your order in our system until we have a payment of some sort. Foreign orders: Pay Pal (credit card) or international money orders only please. How safe is my Credit Card online? A: Pay Pal is very safe. Your card number will not be shown. We have never had any problem with credit card fraud with the Internet. It has statistically been proven that it is much safer to use your credit card on the Internet with websites than to use it in a department store or restaurant.
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Note: All prices in US Dollars
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